Exchange or Return

  • If you’re looking to return your order for whatever reason, we're here to help! We offer free returns within 30 days of receiving your order. You can return your product for a different product or for a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged

 

To initiate a return or exchange, please complete the following steps:

  • Please email elmasclothing@gmail.com and include your order number in the subject line.
  • We will email you a prepaid return label to print.
  • Print your prepaid shipping label that you will received by email.
  • Repackage your items in the original packaging and include the invoice the items came with originally.
  • Send all items back to us using the label provided.
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use
  • Additional Information:
  • Refunds are issued back to the original method of payment.
  • Refunds are processed within 10-15 business days of receiving your return.
  • We are not responsible for missing or lost packages. Please contact USPS or your local post office to file a claim.